App Support & FAQs

technomadia_square_150Thanks for your interest in our apps!

We’re Cherie & Chris –  two full time technomads (technology enabled nomads). Our apps are mostly a side hobby project for us, not our primary business focus. – they solve problems we’ve encountered in our own RVing travels. That is their focus.

We have partnered with Hired Gun Software for development of our apps, so that we can keep this product line sustainable.

Below are answers to our most frequent questions.

Update Status

Quickly check the update status for each of our apps, so you know if you have the most current versions and when you can expect the next update:

App Name

Last Updated

Projected Next Update

Coverage? Standard: 2/2018

HD Map Subscription:

5/7/2018

Standard App: As soon as needed
HD Map Subscription: August 2018
Standard map updates are always free. HD Maps updates are on a subscription basis.
State Lines 6/24/2018 Mid-2019
US Public Lands First Released: 4/11/2014 Whenever updated public domain maps are available.

 

US Public Lands FAQs

US Public Lands is not specifically a boondocking location app. It simply shows the boundaries of US Public Lands.

After finding where the boundaries are, and which department owns the land – you’ll need to further your research as to what activities are permissible and what permits might apply.  There are links provided to each departments website on the Settings page to assist you finding this information.

For finding specific camping locations, you may want to utilize other resources such as FreeCampsites.Net or Campendium.com  or many of the other boondocking resources out there.

What’s with the checkerboard patterns.. or that dark line off the California Coast?

These are actual US Federally held lands. In some locations, public lands were divided up in squares, creating the checkerboard patterns. And the water off the California is a BLM Monument called the CA Coastal National Monument.

Why isn’t this app available for my older iPad or iPhone?

US Public Lands utilizes features from iOS 7.1 to achieve our map overlaying technology. Unfortunately, this means devices that can not support iOS 7.1 will not be able to install US Public Lands – such as first generation iPads.

Keep in mind the name of our company.. Two Steps Beyond, not Behind 🙂 When releasing new products, we try to utilize the latest and greatest to stay ahead of the technological curve.

Are in-holdings on Federal Lands shown?

Our source maps come from the National Atlas – a government run public domain source. Their own disclaimers say that in-holdings of private property within the lands may not be displayed on the maps. The resolution is down to 640 acres.

You should always check more detailed resources for greater accuracy.

Is there a Color Legend for the Map Layers?

Yes! If you click on the ‘Gears’ button in the upper right hand corner you will be taken to the Settings screen (or pull down on iPad). The colored toggle buttons are color coded to match their map layers.

I’ve found some inaccuracies in the maps, can you fix it?

Our maps are provided by the National Atlas, a public domain source run by the government. Their resolution is at about 640 acres.

In September 2014, their maps are slated to be combined with the National Map. At which time, we are hoping the maps are updated and perhaps offered in higher resolution for greater accuracy. We will issue an update if so.

Sorry, any inaccuracies should be reported to them.. not us. We’re just the messenger. Thanks!

As always, you should always continue your research by consulting other resources as well. US Public Lands should only be used as a general reference point.

How Accurate are the Maps?

The public domain source of our data is from the National Atlas, and they only report to the nearest 640 acres (or about a square mile). Obviously, this is not detailed enough to be accurate around borders, or for distinguishing private inholdings within public lands.

US Public Lands should only be used as an overview, and you should always confirm more precise details by consulting more detailed maps, local field offices or the websites links with in the app.

We do hope to find a more detailed level public domain map source to improve upon this. If you know of such a source, please do let us know.

Coverage? FAQs

How often are Coverage? maps updated?

Updating Coverage? maps is a very labor intensive process that takes a lot of time and bandwidth. Even with them now being provided by Mosiak Solutions.

By the very nature of our apps, the updates will always be a bit out of date by the time they reach your device.

Mosiak pushes new maps to us every quarter, which we push as in-app updates for HD Map subscribers ASAP.  We release new standard map updates via app updates as needed (generally 2-3 times a year.)

Is Coverage? available for Android?

YES!! As of April 2017 the app is now available for Android too.

Why am I receiving different coverage than the app indicates?

All of our maps are derived from the carrier’s own maps at our last update. We can only report what they themselves report. And especially during a rapid roll out of a new technology – the carriers are turning on new services faster than even their own maps can keep up.

If you’re receiving different coverage than the app indications, here are the possible reasons why:

  1. The carrier just recently turned the service on in your area, and they haven’t even updated their own maps yet. We typically find it can take the carriers several weeks to update their own maps, ever after making a press release that they’ve turned on new service. We update based off of what is reported on their maps, not what they have announced.
  2. The carrier has updated their map, but it’s not yet reflected in our quarterly updated maps. It’s inevitable that as soon as we submit an update, a carrier updates their maps. Don’t worry, our next update will automatically capture the changes. We just simply can’t process an update every time  a carrier switches on a new tower.
  3. Carrier maps do not guarantee the coverage you’ll actually get – which can be impacted by your device, signal strength, surrounding buildings & geography, weather, your specific plan and tower load.

Please keep in mind, Coverage? is not intended to report the actual coverage received at a location – there are many other apps out there that take user submitted reports (we like the Sensorly app ourselves). However, these are generally only useful in populated areas with an active user base – not everywhere. We created Coverage? to give us an idea if our next travel destination or route has a chance of having signal.

What’s included on each’s carriers layer?

Coverage? displays layers for each carrier. We’ve selected colors for each carrier that best matches their branding, and the darker the color indicates faster/newer coverage.

Also, each carrier has diverged a bit in the coverage types they offer and present.

Here is how each carrier’s coverage types are displayed within the app:

  • Verizon – Displayed in shades of Red. Offers LTE, 3G, 2G and roaming. Verizon does not distinguish between XLTE and LTE on their own maps, so their LTE layer is inclusive of it. Since Verizon does not treat its roaming areas differently, they are also included in the regular layers. All Verizon coverage is displayed in shades of Red. ‘Extended LTE’ is shown as a duller red in the LTE layer.
  • AT&T – Displayed in shades of Blue. Offers LTE, HSPA+, 3G, 2G and Roaming coverage. We indicate AT&T’s HSPA+ coverage areas on the ‘4G’ layer – as AT&T markets this coverage as 4G.
  • Sprint – Displayed in shades of yellow. Offers LTE, 3G, 2G and Roaming coverage. LTE-A is displayed as a darker layer on the LTE layer, and Extended LTE Roaming (which Sprint includes with no limitations) is displayed as a lighter yellow on the LTE layer.
  • T-Mobile – Displayed in shades of pink/purple. Offers LTE, 4G/3G/2G (all in one layer, as T-Mobile no longer makes a distinction) and Roaming coverage.  In the January 2016 release, we also now indicated Band 12 in a brighter purple on the LTE layer.

 

For more information on coverage types and the evolution of LTE, check out our article on 4G speeds.

Can you add more carriers or countries to the app?

Other US Carriers:

Frequent travelers are our target audience, so we focus on the four nationwide carriers. We are keeping an eye on the regional US carriers (like US Cellular) to see who might emerge as a big enough player to include in Coverage?.

Also keep in mind that many wireless carriers are actually MVNO’s who are re-branding bandwidth from one of the bigger carriers . Check this Wikipedia article for a listing of what networks various MVNOs use, which can better able to you to use Coverage? to find where you are covered with each.

Other Countries:

We are going to attempt to get Mexico and Canada roaming areas integrated into Coverage?, as all of the major carriers include some roaming with their plans. Mosiak unfortunately does not track this data.

The infrastructure of Coverage? could easily accommodate other geographic regions as separate apps. However there is extensive research to be done to determine each country’s primary carriers and how to capture their map data to be overlayed within the Coverage? model.  This is a lot of labor intensive work that we just simply don’t have the time or funding for ourselves.

If there’s a country you want to see a version of Coverage? for – and you’d be interested in learning how to create the maps yourself – we’re totally open to partnering on this.  Just be in touch.

I’ve spotted new coverage – where can I report it to you?

What makes our maps unique from apps like Sensory, Rootmetrics  and Open Signal is they’re based on the carrier’s own maps. We cover the entire USA, not just markets with an active user base submitting coverage reports.

That said, our mapping partner Mosiak are the folks behind Sensory, and as their data set evolves their maps will take into account user submitted data when creating our maps. So we highly encourage Coverage? users to enable the signal reporting functionality of the app.

Any new coverage that carriers have added will be picked up in the next update of Coverage (providing the carrier’s themselves have updated their maps).

If you spot new coverage – enjoy!  It’s always awesome to find the unexpected, isn’t it?

What’s the difference between Coverage? & Coverage? Lite ?

Coverage? Lite is essentially a free iOS trial of Coverage? – it allows you to use the full app with standard definition overlayable maps for a few sessions to check it out, before forcing you to pick a single carrier to continue for free.

Or, you can upgrade to the full versions in-app. Coverage? was originally launched long before in-app purchases were a feature, and originally we had LTE Finder as our free demo version – which Coverage? Lite replaces.

Coverage? for Android starts out as a free trial, with in app upgrades to the full versions.

State Lines FAQs

How often is State Lines updated?

We intend to update State Lines annually.

We have to manually research each piece of information in State Lines and enter it ourselves – it’s not an automated process.

We strive to find the right balance between the expended effort and the benefit of having as up-to-date information as possible. After all, we depend on these apps in our own life – so it’s in our best interest to keep them updated. Rest assured, we’re on top of it.

 

 

Why aren’t gun laws covered in State Lines anymore?

We no longer track gun carry laws. We found this to be very complex topic, and not well suited to the short summarization format of State Lines.

We’ve heard great things about the Legal Heat app, which seems to be very comprehensive and written by gun enthusiast attorneys. We’ll let the experts concentrate on this one.

Can you add some new laws?

We always welcome suggestions for laws or regulations you’d like to see tracked in State Lines. We try to keep the content of the app focused on laws that impact travelers as they cross State Lines. If you have an idea, write and let us know (stateliness@technomadia.com).  If you know of a public domain source for the data, please also include that.

Our App Development

Are you available to develop an app for me?

Basically, no.

Our apps started as a side hobby and then we had to partner with an app developer to keep them maintained while we focus on our core business (the Mobile Internet Resource Center.)

If you have an app idea that could fit within the model of one of our existing apps – be in touch.  All of our apps are designed to be used for different purposes.  We’re always interested in ways to partner using our existing technology. But developing new technology? Probably not a fit for us.

Don’t see your question address above? Need additional assistance?  Contact us at apps@twostepsbeyond.com.

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